Return Policy – Soleas

At Sketch Bots, we want you to love your purchase. If you are not completely satisfied, we’re here to help.

Returns
• You may request a return within 30 days of receiving your item.
• To be eligible, the product must be unused, in original condition, and in its original packaging.
• Proof of purchase is required.

Non-returnable items
• Sale items
• Gift cards
• Items damaged by misuse or accidental damage

Return Shipping
• Customers are responsible for return shipping costs unless the product arrived damaged or faulty.
• We recommend using a trackable shipping service.

Damaged or faulty items
If your item arrives damaged or defective, contact us within 48 hours with photos. We will replace or refund the item at no cost to you.

To start a return, email us at support@soleas.uk

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Refund Policy – Soleas

Once your return is received and inspected, we will email you to confirm.

Refund approval
• Approved refunds are processed back to your original payment method within 5–10 business days.
• Shipping fees are non-refundable unless the item was damaged upon arrival.

Late or missing refunds
If you haven’t received your refund within the timeframe, please contact your bank or payment provider.

If you still need help, email us at support@soleas.uk